Boiling Frogs and the Need for L&D to Innovate

Earlier this year, I attended the exemplary Bersin by Deloitte IMPACT conference.  If you’ve never attended this event, make plans to do so next year.  The content is excellent. In one of his keynotes, Josh Bersin mentioned that the Net Promoter Score (NPS) for Learning & Development (L&D) is minus 31.  If you are not …

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