MLevel & Etech Global Services announce Strategic Partnership to Revolutionize Training in the Contact Center Industry

Today, MLevel announced a strategic partnership with Etech’s QEval software that will revolutionize the way contact center employees are trained. The integration of these cutting-edge solutions will enable companies to capture results from customer interactions and deliver targeted training in real-time to detect any knowledge or performance gaps identified during the customer experience.   “Our mission at MLevel has always been to deliver training that is based on employee performance. Through this integration with QEval, we will now …

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