MLevel

MLevel

MLevel

MLevel & Etech Global Services announce Strategic Partnership to Revolutionize Training in the Contact Center Industry

Today, MLevel announced a strategic partnership with Etech’s QEval software that will revolutionize the way contact center employees are trained. The integration of these cutting-edge solutions will enable companies to capture results from customer interactions and deliver targeted training in real-time to detect any knowledge or performance gaps identified during the customer experience.   “Our mission at MLevel has always been to deliver training that is based on employee performance. Through this integration with QEval, we will now …

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Increase QSR Team Member Retention with Digital Learning

Have you ever tried to truly quantify the value of new team member training? What is your goal for the new team member? Certainly, it is not one task such as taking orders at the front counter, cooking chicken or flipping hamburgers. Do not underestimate the true power of learning during the onboarding process. The …

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mLevel Selected as a Venture Atlanta 2019 Presenting Company

mLevel announced today that it has been chosen out of hundreds of applicants as one of the top 36 rising star technology companies in the Southeast that will present on stage at Venture Atlanta 2019. The 12th annual Venture Atlanta, the Southeast’s premier event for connecting technology innovation and investment capital, will be held October …

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The Other 20% – Why it Matters in Training

In business, knowledge is everything. When you have extensive knowledge of your client base, products and competitors, you have an edge that gives you power in your choices. Achieving this is relatively simple in theory, thus training is essential to ensure company outcomes are better. However, most companies settle for learning platforms (LMS, Micro-Learning, etc.) …

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Is There A Natural Bias In Corporate Learning?

“Once again reminded that many in L&D only deal with “knowledge workers” and not food service, environmental services, grounds keeping, etc. Not everyone reads at a 10th grade level or writes at 6th grade. Many are trying to work in language that’s not even their first. smh.”  –  @JaneBozarth When someone exactly describes a pain that you …

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Measure the value of training

Measuring Training Return on Investment

When we set the course to take mLevel from a framework to a product we had a goal. Not just to make it easy to include gamification. Or to make creation of training content much faster. Or to make learning much more engaging. (We did those things.) No, we dreamed of the day when we could help corporations truly …

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The Future of Performance Optimization: Integration of Knowledge Management and Learning Systems

It doesn’t take a data scientist to help us understand how much information is lost during and immediately after traditional learning experiences. Read a book, watch a video, sit through a lecture, read a product training document and at best you have a good introduction to a topic. Attempting to retain much of that information …

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The 3 Most Important Steps for Adaptive Learning Development

3 steps to help your learning department become fully Adaptive In an ideal world, learners would be automatically prompted to complete a learning module based on time of day, location, daily patterns and most of all, relevance to their activity. They’d be given a unique and personalized course derived from their previous knowledge and performance. Everything they …

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The Pain Behind Adaptive Learning Development

Why Adaptive Learning development is nearly impossible: This blog is a follow-up to our blog on the 6 Levels of Adaptive Learning. Among many other L&D buzzwords such as microlearning, gamification, and personalized learning, the term “adaptive learning” is becoming more and more popular in the industry. According to McGraw Hill, Adaptive Learning is defined …

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Empowering learners Together

We’re excited to announce that we are now a part of the Axonify family. To all of those who have supported the MLevel journey, we thank you!  Here’s to the next chapter and to furthering data-driven learning.