MLevel

Learning & Development

Illusions of Competence in Learning | How to Fix Your United Airlines Problem

This is a follow up to my blog post about United Airlines’ mishandling of a seated passenger that resulted in media backlash and an out of court financial settlement. In the video, associated with my blog post, I describe three separate cohorts including law enforcement, United customer service agents, and leadership (CEO, Oscar Munoz), who …

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Bridge the Gap between Training and Performance – What really happened at United

Yesterday United Airlines settled their recent passenger debacle out of court for an undisclosed amount of money (watch the video below!). Speculation has it starting in the 7 figure range and could have very likely been in the 8 figures. That’s 10 Million +, not to mention close to a billion dollar hit to their …

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4 Reasons Instructor-Led Training is Killing Your Sales Potential

If you want to earn, you’ve got to learn. Staying on top of market trends, needs, insights, and news is key to maximizing your organization’s sales potential. As a result, sales teams weak on knowledge don’t get far – even if the rest of their skillset is outstanding. For this reason, most sales-oriented businesses invest …

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Growing From Knowledge-Based to Performance-Driven Learning

Over the last 20 years, I’ve worked closely with hundreds of Learning and Development (L&D) organizations.  A consistent observation I’ve made is that the majority of learning deployed to organizations is purely knowledge-based.  In fact, many L&D professionals I’ve worked with report that 70% to 85% of the learning they provide their organizations is designed …

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Game Development: A Designer Perspective

As a second semester, part-time student enrolled in the Master of Science in Instructional Technology program at Bloomsburg University, I recently completed a course named “Gamification”, taught by Dr. Karl Kapp. Structured in a weekly online environment, our class was granted access to use the highly engaging cloud-based eLearning platform mLevel to enhance our course …

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Is Microlearning the Future of Education?

In today’s technology driven world, information is available at the touch of a button, or even a voice command. Whatever the subject, all it takes is a quick Google search and learners are faced with a deluge of information. This amount of information, while useful in many ways, also presents a unique and rather complex …

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3 Ways Mobility Elevates Your Training Programs

2009 saw the rise of songs like “Video Phone” by Beyonce, “Text Me” by R. Kelly, and “LOL :)” by Trey Songz. Next came Carly Rae Japsen’s “Call Me Maybe” in 2011, and recently “Hotline Bling” by Drake became the best-selling song in the U.S.. Despite the silly nature of these cell phone centered songs,  …

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Are you ready to engage tomorrow’s workforce?

Earlier this year I had the honor of participating in FocusOn Learning’s DemoFest 2016 with our Partner, Pearson Learning. We demonstrated our partnership in bringing Learning Games to the Introduction to Business education market.  There are a variety of aspects that brought our partnership together but the one I would like to focus on in this post is student or …

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Boiling Frogs and the Need for L&D to Innovate

Earlier this year, I attended the exemplary Bersin by Deloitte IMPACT conference.  If you’ve never attended this event, make plans to do so next year.  The content is excellent. In one of his keynotes, Josh Bersin mentioned that the Net Promoter Score (NPS) for Learning & Development (L&D) is minus 31.  If you are not …

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