CONTACT CENTER SOLUTION
THE MOST EFFECTIVE WAY TO IMPACT PERFORMANCE THROUGH GAME-BASED TRAINING.
USING GAMIFICATION TO INCREASE AGENT KNOWLEDGE AND PERFORMANCE
MLevel delivers micro and game-based activities to engage agents in contact center training, complete with detailed analytics to help you understand knowledge retention and create coachable moments.
Our platform provides engaging and distraction-free training delivered in short activities to fill workday gaps, all while tracking user data to understand knowledge retention. Contact center agents will be more engaged using MLevel’s gamified platform compared to tradition training programs, which will increase overall knowledge retention and will allow agents to provide better insight when speaking with customers.
PROVEN SUCCESS IN CONTACT CENTERS
Companies across a wide variety of industries have seen an increase in employee knowledge, increase in issue resolution, a reduction in training time and more from using MLevel. To hear more about how our platform can dramatically improve your contact center performance,
contact us for a quick call.
FEATURES THAT MAKE A DIFFERENCE
HOW IT WORKS
The ability to leverage highly interactive learning activities of 5 minutes in length or less, perfect for filling workday gaps.
The ability to leverage achievement-based recognition including mastery stars and badges as well as individual and group leaderboards.
Highly interactive activities that use challenges and competition to create the level of focus and emotion needed to increase learning effectiveness and retention.
Increasing the accessibility of learning by delivering it to your employees via app, browser, desktop, tablet, smartphone, or VDI.