Contact Centers & BPO
Upskill Your Agents to Grow Your Business and Increase Profits
Whether it's new-hires or seasoned Staff, our training solution creates better employees
MLevel's Data-Driven, Digital Learning Platform Powers Those Results
True Performance Analytics
With MLevel’s Analytics Dashboard, you can drill down to specific employee performance and go through questions and learning topics to see exactly what your staff knows or doesn’t know.
You can get concrete data rather than relying on a mentor’s subjective judgement to ensure employees are ready to move to the floor.
The data in our platform helps you to identify gaps within your training program, specifically related to learner performance around product knowledge, standard operating procedures, policies, etc. It provides you the opportunity to share targeted reinforcement training packaged into bite-sized chunks to make the most of your agents downtime between calls to continue to improve your overall agent performance.
Quick Training from Design to Delivery
The MLevel platform empowers you to rapidly author and deploy training to your team wherever they are.
You can train your staff directly on any computer, tablet, or mobile device simply by sharing a URL, whether they are working in one of your centers or working from home with MLevel’s quick learning modules you can educate everyone in your organization from new hires to seasoned staff on all the things.
Listen to the former Director of Global Learning at Etech explain how the MLevel platform provided the ease of use and training data to drive success with their clients.